Customer Support Associate
hace 1 día
Job Summary
Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate to join our team in Guadalajara, Mexico. As a key member of our customer support team, you will be responsible for providing exceptional internal and external customer service, recommending solutions and/or action plans to internal sales team staff.
Key Responsibilities
- Provide expert customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Manage inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
Requirements
- Typically requires a degree and 2-4 years of experience or High school graduate with equivalent related experience.
- 1-3 years of customer service experience.
- Intermediate knowledge of Microsoft Excel.
- Ability to communicate fluently in English.
What We Offer
- Competitive financial compensation, including various compensation plans.
- A solid benefits package, including 30 days of Christmas bonus, 40% vacation premium, 12 vacation days plus 2 floating days, Vision and Dental Assistance, Life Insurance, Healthcare Insurance, 10% Food/Pantry Vouchers, Restaurant Vouchers, 13% Savings Fund, and Access to Arrow's Employee Discount Program.
- On-site Gym and Lockers, Free for Use to All Employees.
- Growth Opportunities.
Work Arrangement
Hybrid: 3 days in office/2 days work from home.
Location
MX-JAL-Tlaquepaque, Mexico (HPE Guad office).
Time Type
Full time.
Job Category
Business Support.
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