Customer Support Associate

hace 1 día


Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

Job Summary

Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate to join our team in Guadalajara, Mexico. As a key member of our customer support team, you will be responsible for providing exceptional internal and external customer service, recommending solutions and/or action plans to internal sales team staff.

Key Responsibilities

  • Provide expert customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
  • Manage inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
  • Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
  • Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

Requirements

  • Typically requires a degree and 2-4 years of experience or High school graduate with equivalent related experience.
  • 1-3 years of customer service experience.
  • Intermediate knowledge of Microsoft Excel.
  • Ability to communicate fluently in English.

What We Offer

  • Competitive financial compensation, including various compensation plans.
  • A solid benefits package, including 30 days of Christmas bonus, 40% vacation premium, 12 vacation days plus 2 floating days, Vision and Dental Assistance, Life Insurance, Healthcare Insurance, 10% Food/Pantry Vouchers, Restaurant Vouchers, 13% Savings Fund, and Access to Arrow's Employee Discount Program.
  • On-site Gym and Lockers, Free for Use to All Employees.
  • Growth Opportunities.

Work Arrangement

Hybrid: 3 days in office/2 days work from home.

Location

MX-JAL-Tlaquepaque, Mexico (HPE Guad office).

Time Type

Full time.

Job Category

Business Support.



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