Customer Support Associate I
hace 4 días
Job Summary
We are seeking a highly skilled Customer Support Associate to join our Automotive division at Arrow Electronics, Inc. As a key member of our team, you will provide exceptional internal and external customer service, sales support, and technical expertise to our customers and internal stakeholders.
Key Responsibilities
- Provide expert customer service and sales support to both internal and external customers.
- Handle complex discrepancies, interface directly with customers, and recommend solutions and/or action plans to internal sales team staff.
- Support the Order to Invoice Process and assist the Inside Sales team with direct customer contact within Planned Demand and Quality assurance processes.
- Work closely with the Asset team to process orders for customers and resolve issues in a timely manner.
Requirements
- Typically requires a 4-year degree and 1 year of experience in customer support, B2B preferred.
- Must be familiarized with ERP systems, Oracle is a plus.
- Intermediate to advanced knowledge of Microsoft Excel.
- Experience supporting sales efforts.
- Communication skills, teamwork-oriented, and ability to communicate fluently in English.
What We Offer
- Competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus, 40% vacation premium, 12 vacation days plus 2 floating days, and more.
Work Arrangement
Hybrid: 3 days in office/2 days work from home
Location
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type
Full time
Job Category
Business Support
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