Customer Resolution Specialist II

hace 20 horas


Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completo
About the Role

We are seeking a highly skilled Customer Resolution Specialist II to join our team at Acuity Brands Lighting, Inc. as an Order Entry Support Specialist. In this role, you will be responsible for providing exceptional order entry support to our customers, ensuring timely and accurate processing of orders.

Key Responsibilities
  • Order Entry: Enter customer purchase orders into our Acuity order management system, ensuring accurate and timely processing.
  • Order Management: Support customers with basic to medium-level order/project management, including coordination of shipping and monitoring of orders for exceptions and holds.
  • Customer Support: Act as a liaison/translator between internal partners and customers, resolving tier 0 problems outside of orders domain, and developing solutions for basic and some medium-level order issues.
  • Intake: Serve as the point of contact for the entire CX Org, navigating customers through the order process and ensuring a seamless experience.
Requirements
  • Education: Bachelor's Degree in a related field.
  • Experience: 2+ years of experience in the commercial lighting industry, electrical distributor, or general contractor industry.
About Us

Acuity Brands Lighting, Inc. is a market-leading industrial technology company that uses technology to solve problems in spaces, light, and more. We design, manufacture, and bring to market products and services that make a valuable difference in people's lives.



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