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Customer Service Specialist II
hace 2 meses
We are seeking a highly skilled Customer Resolution Specialist II to join our team at Acuity Brands. As a key member of our customer support team, you will be responsible for providing exceptional order entry support to our channel customers.
Key Responsibilities- Order Entry and Management
- Enter customer purchase orders into our order management system.
- Coordinate shipping internally and externally to meet customer needs.
- Monitor orders for exceptions and holds to ensure timely activation, production, and shipping.
- Customer Support and Resolution
- Act as a liaison and translator between internal partners and customers.
- Develop solutions for basic and medium-level order issues, leveraging business relationships with ABL matrix partners as needed.
- Diagnose issues and needs, submitting RFA/claim/CFA forms on behalf of customers as required.
- Communication and Collaboration
- Provide standard target pricing when requested and offer guidance and support for non-standard pricing.
- Communicate with customers and internal teams to ensure customer requirements and expectations are exceeded.
- Education
- Bachelor's degree preferred.
- Experience
- 2 years of experience in the commercial lighting industry, electrical distributor, or general contractor industry.
We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.
