Customer Success Specialist

hace 1 mes


Xico, México Dresden Partners A tiempo completo

**About Dresden Partners**:

We are a leading IT recruitment agency specializing in connecting exceptional talent with global companies across Mexico, Latin America, and the United States.

We are currently seeking a highly skilled **Customer Success Specialist** to join our team.

**Key Responsibilities:**

- Over 5 years of experience in a similar role.

- Proven ability to ensure a high level of customer satisfaction.

- Strong focus on customer loyalty and retention.

- Deep understanding of customer needs and goals.

- Expertise in fostering long-term, continuous relationships with clients.

- Advanced level of English (C1) as all communication is conducted in English with global users.

**Requirements:**

- Proficiency in risk detection and management.

- Solid knowledge of CLM (Contract Lifecycle Management) tools such as Coupa, SAP Ariba, Conga, DocuSign.

- Experience working with SaaS (Software as a Service) companies.

**Benefits:**

- 15 days of Christmas bonus

- 12 vacation days

- Flexible working hours

- IMSS (Mexican Social Security)

- Life insurance

- Family funeral expense insurance package

- Health membership for the employee



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