Collections Team Lead
hace 3 semanas
World Business Lenders (WBL) is a reputable U.S.-based company offering short-term commercial loans to small and medium-sized businesses nationwide.
This is a remote Contract/Consultant position with a flexible schedule, typically 9:00am-6:00pm Eastern, Monday through Friday.
As a Collections Team Lead, you will play a crucial role in monitoring loan aging reports, identifying troubled accounts, and implementing collection strategies.
**Key Responsibilities:**
- Lead a team in reviewing loan aging reports to identify delinquent accounts and develop targeted collection plans
- Maintain accurate records of collection efforts and account status
- Communicate with borrowers to solicit payment and resolve issues
- Collaborate with stakeholders to resolve complex collection matters and ensure compliance with industry regulations
- Other projects and duties as assigned
**Requirements:**
- 5+ years of experience in collections, customer service, or a related field
- Loan/mortgage industry experience preferred
- Excellent English verbal and written communication skills, with the ability to communicate effectively with borrowers and team members
- Bachelor's Degree in Business Administration, Finance, Economics, or a related field preferred
- Proficiency in Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Teams
- Strong analytical and problem-solving skills, with the ability to prioritize tasks and meet deadlines
- Ability to work independently and as part of a remote team
**Benefits:**
- Contract/Consultant position with competitive compensation
- DOE
- 11 US Paid Holidays
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