Customer Service Representative

hace 7 horas


Santiago de Querétaro, Querétaro de Arteaga, México Freudenberg Group A tiempo completo
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at the Freudenberg Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Needs Identification

Work closely with sales coordinators and applications personnel to identify the real needs of our customers and provide them with the products that best meet their requirements.

  • Quotation Generation

Generate technical-commercial quotations to be presented to customers, ensuring that all necessary information is included and that the quotations are accurate and up-to-date.

  • Sales Process Management

Effectively manage the entire sales process from the presentation of the offer to the customer, until the collection of the corresponding invoice, ensuring that all deadlines are met and that the customer is satisfied with the service provided.

  • Quotation and Order Management

Monitor and provide timely follow-up to all quotations and purchase orders, reacting in time to any deviation and/or interruption in the sales process as estimated and agreed with the customer.

  • Financial Support

Provide the necessary support and documentation to the Finance Department regarding the invoicing and collections process, as well as support and monitoring for cases of outstanding past due invoices receivable.

  • Customer Communication

Attend to all observations and/or claims made by customers, giving them the required attention and solution in the short term, and channeling the necessary corrective actions for this purpose.

  • Price Information and Quotation Support

Provide price information to customers and support in the realization of quotations in the SAP system.

  • Sales Order and Repair Order Management

Perform sales orders and, together with the Service Technician, repair orders in the SAP system.

  • Customer Sales Order and Accounts Payable Follow-up

Follow up on customer sales orders and accounts payable, as well as follow up on sales opportunities identified in CRM.

  • Invoice Upload and Follow-up

Enter invoices (PDF and XML) into specific customer portals, ensuring that they are uploaded correctly, and then follow up with Accounts Payable.

  • Consignment Inventory Control

Lead, together with the Sales Engineer assigned to the corresponding account and with the customer, the consignment inventory control and review that the stock information against orders is reconciled.

Requirements
  • Education

Bachelor's degree or technical career in economic-administrative areas, industrial engineering, or related field.

  • Experience

1 or 2 years of experience as an administrative assistant.

  • Desirable Skills

Desirable SAP knowledge.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.



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