Service Desk Analyst
hace 2 días
About GBG
GBG is a leading expert in global identity and location, providing businesses with intelligence to make informed decisions about their customers.
Our global data, agile technology, and expert teams power over 20,000 of the world's best-known organisations to reach and trust their customers.
Reach
Location data precision is critical for businesses to reduce failed deliveries, share great customer experiences, and remove unnecessary costs. We provide unique insight into locations and the people who live there, due to our expertise in global addresses.
This ensures our customers have confidence in the timely delivery of products and services to the right location.
Trust
As a digital business grows, most customers are genuine, but many are fraudsters manipulating identities to gain illegitimate access. We give our customers unique insight to decide which customers are trustworthy and which are fraudulent, due to our understanding of identity.
This enables businesses to confidently onboard good customers, reward great customers, and reject fraudsters, making trust a key factor in the fight against identity fraud.
About the Team
The role fits within the IT Support & Operations team, part of the global Technology function at GBG, ensuring we deliver a world-class experience for our team members globally.
Our team looks after all aspects of corporate IT, including the support of team members on the tools they need daily to successfully carry out their roles. We ensure services are available and of the best quality, performance, and cost.
The Role
The Service Desk Analyst provides proactive operational support to team members on tooling and internal products and services, delivering frontline customer service and ensuring team members remain productive.
Responsibilities
- Provide best-in-class customer service to GBG team members
- Provide first-line technical support and operations service to GBG team members
- Deliver a best-in-class experience for new starters in IT services onboarding aspects
- Continually develop and maintain a knowledge base to increase the rate of fix for GBG team members
- Continually review and improve delivery of IT services
- Communicate with the ITSM team to alert them of potential problems
Requirements
Technical skills supporting:
- macOS
- Active Directory
- Exchange / M365 Administration
- Desktop support (i.e. general PC issues)
- M365 Application for Mac
- Windows 10/11
- InTune/Jamf
- Hardware support
- File/Print
- Group Policy
Behaviours we'd like to see
GBG is an equal opportunity employer committed to providing fair opportunities for everyone, regardless of age, gender, race/ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law. Our inclusion and diversity programme, be/yourself, ensures everyone can thrive, and you're welcome to join us. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
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