Technical Support Specialist
hace 4 días
Join Razer Usa Ltd. and be part of a global mission to revolutionize gaming.
At Razer, you'll have the opportunity to make an impact globally while working with a diverse team across continents.
We offer a unique, gamer-centric experience that accelerates personal and professional growth.
Job Responsibilities- Manage IT assets, software licenses, maintenance, and inventory list accuracy.
- Support deployment & configuration of systems (Laptop, desktop, Mac OS).
- Coordinate with the Singapore HQ on IT policies, system updates, and global initiatives.
- Train staff on new systems or software as required.
- Maintain documentation of all hardware, software, and network configurations.
- Perform HW replacement (laptop battery, RAM change, Hard-disk change, etc.).
- Install, support, and maintain hardware and software IT infrastructure (printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP, and Cloud telephony system).
- Support Ad-hoc Global IT project deployment as per HQ direction (migration, setting up new anti-virus software, change of equipment, server patching, etc.).
- Troubleshoot and rectify helpdesk tickets from start to resolve.
- Offer technical support to company staff and troubleshoot computer problems.
- Remediate and patch vulnerabilities of all approved endpoints.
- Provide remote support for staff in other locations, especially in Singapore HQ.
- Onsite support and liaison with HQ network team on all network-related devices (firewalls, switches, access points, etc.).
- Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.
- Good working knowledge in Microsoft Technologies (Windows 10/11, Office 365, SharePoint, Office Suite).
- Fluency in English to facilitate effective communication with the Singapore HQ and local staff.
- Knowledge of cybersecurity principles and practices.
- Familiarity with cloud platforms like AWS and Azure.
- Willingness to learn and independence.
- Basic Network knowledge.
- Basic Server setup knowledge.
- Able to work under pressure.
- Strong analytical and problem-solving skills.
Education & Experience:
- IT certifications (like CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate) would be a plus.
- Experience working in a multicultural or international setting.
- Experience in managing relationships with vendors and contractors.
- Minimum 1-2 years of relevant working experience.
We offer an estimated salary range of $60,000 - $80,000 per annum, depending on experience.
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