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Technical Support Associate
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TeamViewer: A Global Leader in Remote Connectivity
We are a cutting-edge technology company that empowers businesses to digitize their operations through seamless connectivity. With over 2.5 billion installations worldwide, our software is the go-to solution for remote access, control, and management of devices.
About the Role
We are seeking a highly motivated Technical Support Associate to join our team in Mexico. As a key member of our Customer Support team, you will provide Level 1 technical support to end-users, assisting with billing and ensuring the successful delivery of services.
Key Responsibilities:
- Promote and maintain a high-quality, professional image through outstanding customer satisfaction objectives
- Answer user questions on setup, product functionality, and administrative topics via phone and email
- Conduct online demonstrations to explain software features to existing customers as needed
- Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
- Determine potential sales opportunities and forward leads to responsible teams
- Make customer satisfaction calls and participate in surveying customers to improve service delivery
- Follow up on outstanding service issues to ensure customer success
Requirements
To succeed in this role, you will need:
- High School diploma or GED
- Associates or Bachelor's degree in a relevant field or equivalent work experience preferred
- 1+ years of prior work experience in a high-volume call center or customer care role highly preferred
- Excellent oral and written fluency in English and French (Mandatory)
- Advanced knowledge of Windows operating systems required
- Intermediate knowledge of MS Office software required
- High level of IT and technical knowledge with an interest in the IT field
What We Offer
We provide a competitive compensation package including stock-based options. You can expect a salary of approximately $40,000-$60,000 per year, depending on your location and experience. Additionally, we offer flexible work arrangements, remote options up to 50%, and a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
Join Our Team
We celebrate diversity as one of our core values and strive to create an inclusive work environment. If you are passionate about delivering exceptional customer experiences and have a strong interest in the IT field, we encourage you to apply.
