Avaya Technical Support Specialist
hace 1 mes
We are seeking a skilled Technical Support Specialist to join our team at Avaya. In this role, you will provide expert-level technical support for our customers, troubleshooting and resolving complex issues with our communication systems.
Key Responsibilities- Provide remote support for customers experiencing issues with Avaya Aura Communication Manager, Session Manager, System Manager, Media Servers, IP Office, and provisioning software.
- Diagnose and troubleshoot trouble on SIP environments and system integrations.
- Troubleshoot IP/SIP telephony environments, IP protocol traces, and integration products.
- Support Voice over IP, end points, and trunks.
- Support contact center applications.
- Troubleshoot connectivity issues to peripheral/adjunct equipment such as CMS/IVR/Experience Portal/EMMC/AES/Recording systems.
- Bachelor's degree in a technical field or equivalent experience.
- Demonstrable experience managing basic-level Operating Systems, Data Bases, HTML protocol, Network systems, and communications protocols.
- Experience working with Avaya-related products and services desired.
- Strong communication skills required.
- Understanding of QoS (Quality of Service) and OSI model.
- Knowledge of Operating Systems Linux and Microsoft Windows familiarity with command Line.
- We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous time-off policy.
- Access to on-demand learning platforms and opportunities for professional growth and development.
- A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.
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