Avaya Technical Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Avaya A tiempo completo
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Avaya. In this role, you will provide expert-level technical support for our customers, troubleshooting and resolving complex issues with our communication systems.

Key Responsibilities
  • Provide remote support for customers experiencing issues with Avaya Aura Communication Manager, Session Manager, System Manager, Media Servers, IP Office, and provisioning software.
  • Diagnose and troubleshoot trouble on SIP environments and system integrations.
  • Troubleshoot IP/SIP telephony environments, IP protocol traces, and integration products.
  • Support Voice over IP, end points, and trunks.
  • Support contact center applications.
  • Troubleshoot connectivity issues to peripheral/adjunct equipment such as CMS/IVR/Experience Portal/EMMC/AES/Recording systems.
Requirements
  • Bachelor's degree in a technical field or equivalent experience.
  • Demonstrable experience managing basic-level Operating Systems, Data Bases, HTML protocol, Network systems, and communications protocols.
  • Experience working with Avaya-related products and services desired.
  • Strong communication skills required.
  • Understanding of QoS (Quality of Service) and OSI model.
  • Knowledge of Operating Systems Linux and Microsoft Windows familiarity with command Line.
Benefits
  • We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous time-off policy.
  • Access to on-demand learning platforms and opportunities for professional growth and development.
  • A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
Compensation

The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.


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