Service Operations Manager

hace 2 días

Acapulco, Guerrero, México 253 KONE Mexico S.A. de C.V. A tiempo completo
Job Description

Job Title: QR Supervisor

Company: 253 KONE Mexico S.A. de C.V.

Key Responsibilities
  • Ensure customer satisfaction through quality of service and precise communication.
  • Oversee equipment safety and performance, ensuring compliance with KONE quality standards and local regulations.
  • Drive sales lead volume, quality, and further processing, as well as resolve customer service quality complaints and invoicing issues related to maintenance operations.
  • Manage the safety of end-users, sites, and technicians, and ensure the delivery of service according to service contract requirements, time limits, and KONE quality standards.
  • Control field operations costs and CMII, and manage callouts and service repairs sales.
  • Responsible for proximity stock content & value, managing third-party inspections visits, and validating service contract technical terms with salespersons.
  • Support the maintenance of foreign equipment coming into the LIS base and help KC3 solve technician callout assignment conflicts.
  • Resolve and close open callouts, react to stopped equipment and/or safety issues, and reduce callouts in the area.
  • Review callout and service repairs invoices not automatically invoiced, and ensure timely completion of planned maintenance visits.
  • Plan and optimize maintenance scheduling and routing, perform site audits, and investigate accidents following company policy.
  • Control and authorize overtime, and manage technician absences and back-up, as well as callout technician scheduling.
  • Determine and check technician performance objectives, communicate with technicians, and validate technician timesheets prior to payroll.
  • Assign equipment to technicians, balance workload, and define technician capacity needs, hiring, and selection processes.
  • Define, authorize replacement, manage technician tools, vans, phone/PDA, and instruments.
Requirements
  • Strong leadership and communication skills.
  • Ability to manage multiple priorities and tasks.
  • Excellent problem-solving and analytical skills.
  • Experience in customer relationship management and equipment safety.
  • Knowledge of KONE quality standards and local regulations.
  • Ability to work in a fast-paced environment and adapt to changing situations.

  • Operations Manager

    hace 1 semana

    Acapulco, Guerrero, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    **Job Summary**The Service Operations Manager is a key leadership position responsible for overseeing the performance of a Customer Service team in the Acapulco District. The primary objective is to ensure that the team meets quality standards and productivity expectations.**Key Responsibilities:**Ensure a controlled environment in the district's branches by...

  • Maintenance Supervisor

    hace 2 días

    Acapulco, Guerrero, México 253 Kone Mexico S.A. De C.V. A tiempo completo

    Job Summary:We are seeking a highly skilled Maintenance Supervisor to join our team at 253 Kone Mexico S.A. De C.V. as a key member of our maintenance operations team. The successful candidate will be responsible for managing and controlling field service operations in their area, ensuring customer satisfaction, equipment safety, and performance.Key...

  • Operations Coordinator

    hace 2 días

    Acapulco, Guerrero, México Fedex A tiempo completo

    Job SummaryAs a key member of the FedEx team, the Operations Handler plays a vital role in ensuring the efficient and safe delivery and pickup of packages. This position requires a high level of attention to detail, strong organizational skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesPackage Handling: Ensures that...

  • Maintenance Supervisor

    hace 2 días

    Acapulco, Guerrero, México 253 KONE Mexico S.A. de C.V. A tiempo completo

    About the Role:The Maintenance Supervisor will be responsible for managing and controlling field service operations in their area, ensuring compliance with service contract requirements, company policies, and KONE processes.Key Responsibilities:Manage customer relationships through quality of service and precise communication.Ensure equipment safety and...

  • Maintenance Supervisor

    hace 2 días

    Acapulco, Guerrero, México 253 KONE Mexico S.A. de C.V. A tiempo completo

    Job SummaryWe are seeking a highly skilled Maintenance Supervisor to join our team at 253 KONE Mexico S.A. de C.V. in Acapulco. As a key member of our maintenance team, you will be responsible for managing and controlling field service operations in your area, ensuring customer satisfaction, and driving business growth.Key ResponsibilitiesManage and control...

  • Product Manager, Vice President

    hace 2 días

    Acapulco, Guerrero, México State Street A tiempo completo

    About the Role**Global Markets Product Manager - VP**We are seeking a highly skilled and experienced Global Markets Product Manager to join our team at State Street. As a key member of our Global Markets organization, you will be responsible for executing a portfolio of initiatives, delivering product and infrastructure to our trading business teams.Key...

  • Project Manager

    hace 2 semanas

    Acapulco, Guerrero, México Kone A tiempo completo

    Job Summary:The Project Manager - Strategic Leader will be accountable for managing the scope, schedule, and budget of assigned projects. This role will ensure that project objectives are accomplished within the agreed schedule and budget, using approved methodologies and tools.Key Responsibilities:Ensure KONE business success and customer satisfactionEnsure...

  • Betriebsleiter

    hace 2 días

    Acapulco, Guerrero, México Blogger Homes Gmbh A tiempo completo

    Beschreibung: Wir suchen zur Betreuung unserer 6 Ferienwohnungen einen erfahrenen Betriebsleiter / Serviced Apartment Manager / Hotelfachmann. Die Aufgaben umfassen die Sicherstellung des täglichen Betriebs der Serviced Apartment, den schriftlichen und telefonischen Kontakt mit unseren Gästen sowie die Bearbeitung und Beantwortung von Kundenanfragen vor,...

  • QR Supervisor

    hace 4 meses

    Acapulco, México 253 KONE Mexico S.A. de C.V. A tiempo completo

    Customer relationship management • Accountable for customer satisfaction through quality of service and precise communication • Accountable for equipment safety and performance • Accountable for selling service repairs • Accountable for the sales lead volume, quality, and further processing of sales leads • Accountable for resolving customer...

  • Maintenance Supervisor

    hace 4 meses

    Acapulco, México KONE A tiempo completo

    Are you ready to make your next career move to join our team as a Maintenance Supervisor in Acapulco? A Maintenance Supervisor manage and control the field service operations in his area, according to the service contract requirements, the company policies and the KONE processes. Customer relationship management • Accountable for customer satisfaction...

  • Qr Technician

    hace 4 meses

    Acapulco, México Kone A tiempo completo

    Customer relationship management - Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) - Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer...

  • Maintenance Supervisor

    hace 3 meses

    Acapulco, México Kone A tiempo completo

    Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that...

  • Gerente de operación y control – Distrito Acapulco

    hace 3 meses

    Acapulco, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. Responsibilities: Asegurar un...