Technical Consulting Engineer

hace 1 semana


Xico, México Cisco Systems A tiempo completo
About the Role

We are seeking a highly skilled Technical Consulting Engineer to join our Optical Network team at Cisco Systems. As a key member of our team, you will provide technical support and expertise to our customers worldwide, working on complex problems and projects related to optical networking.

Key Responsibilities
  • Provide technical support and guidance to customers on optical network-related issues and projects.
  • Collaborate with cross-functional teams, including development teams and other technical experts, to resolve complex technical issues.
  • Develop and deliver training and intellectual property materials to customers and internal teams.
  • Act as a focal point for customer transport network problem resolution, utilizing moderate to complex lab setups to recreate and solve problems.
  • Submit complete and accurate defect reports in the area of expertise.
  • Interact with customers, TAC teams, and development teams at peer level, receiving minimal direction and general instruction on new assignments.
Requirements
  • 4+ years of experience in optical networking, with expertise in SONET, DWDM, OC, SDH, ML, MSTP, and other related technologies.
  • Strong analytical and troubleshooting skills, with the ability to determine root cause and resolution for complex problems.
  • Excellent communication and presentation skills, with the ability to work effectively with customers and internal teams.
  • Experience with handling critical customer issues and problems, with a strong understanding of networking industry products and protocols.
  • Database experience (Oracle, SQL, Sybase) and Unix experience are highly desirable.
  • CCOS certification (either SONET or SDH) and CCNA, CCNP, or higher networking certification are highly desirable.
About Cisco Systems

Cisco Systems is a leading provider of networking solutions, with a strong commitment to innovation and customer satisfaction. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. Our employees enjoy a range of benefits, including medical, dental, and vision insurance, a 401(k) plan, and paid time off.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.



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