Empleos actuales relacionados con Service Management Incident Specialist - Xico, México - Hsbc

  • Service Management Incident Specialist

    hace 2 semanas

    Xico, México Hsbc A tiempo completo

    **About the Role**We are seeking an experienced professional to join our team in the role of Service Management Incident Specialist.The Technology Service Management - Incident job is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible.**Key Responsibilities**Providing full scope of...

  • Incident Management Specialist

    hace 2 semanas

    Xico, México Ellucian A tiempo completo

    Unlock Learning for All:At Ellucian, we empower student success by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.We believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for...

  • Incident Management Specialist

    hace 3 semanas

    Xico, México Zurich Insurance A tiempo completo

    Zurich Insurance is seeking a skilled professional to fill the role of Incident Lead, responsible for managing and coordinating the resolution of IT incidents within the organization.Key Responsibilities:• Manage and prioritize incidents based on severity, impact, and urgency.• Coordinate incident response activities with IT teams and stakeholders.•...

  • Incident Management Specialist

    hace 2 semanas

    Xico, México Citi A tiempo completo

    Job SummaryWe are seeking a highly skilled Incident Management Specialist to join our team at Citi. The successful candidate will be responsible for managing and driving the incident management process from start to finish, ensuring that all incidents are properly documented and resolved in a timely manner.Key ResponsibilitiesManage and drive the incident...

  • Service Management Specialist

    hace 3 semanas

    Xico, México Hsbc A tiempo completo

    Job Title: Regional Service Management SupportWe are seeking an experienced professional to join our team in the role of Regional Service Management Support at HSBC. As a key member of our Global Service Center, you will play a critical role in ensuring the delivery of high-quality IT services to our customers.Key Responsibilities:Support the central Service...

  • Service Support Specialist

    hace 3 semanas

    Xico, México Ericsson A tiempo completo

    About this OpportunityAt Ericsson, we're seeking a skilled Service Support Specialist to join our team. As a key member of our support function, you'll play a vital role in ensuring seamless service delivery to our operators' customers.Key Responsibilities• Coordinate and manage customer problem management, helpdesk, and field dispatch service...

  • Major Incident Specialist

    hace 1 semana

    Xico, México Thomson Reuters A tiempo completo

    **Major Incident Manager Role Overview**Thomson Reuters is seeking an experienced Major Incident Manager to join our team. As a key member of our operations group, you will play a critical role in ensuring the smooth operation of our systems and services.**Key Responsibilities**Manage Major Incidents with authority and leadership to achieve speedy resolution...

  • Service Support Specialist

    hace 2 semanas

    Xico, México Ericsson A tiempo completo

    About the Role:We are seeking a skilled Service Support Specialist to join our team at Ericsson. As a key member of our support function, you will play a vital role in the coordination and management of proactive and reactive maintenance duties.Key Responsibilities:Coordinate and manage customer problem management, helpdesk, and field dispatch service...

  • Service Management Professional

    hace 3 semanas

    Xico, México Hsbc A tiempo completo

    Are you looking for a challenging role that will allow you to make a real impact in the world of banking and finance? We are seeking an experienced Service Management professional to join our team at Hsbc.As a Regional Service Management Support Specialist, you will play a key role in supporting the central Service Management function by interpreting...

  • Critical Incident Resolution Specialist

    hace 2 semanas

    Xico, México Thomson Reuters A tiempo completo

    Major Incident ManagerWe are seeking a highly skilled Major Incident Manager to join our team at Thomson Reuters. As a key member of our IT organization, you will be responsible for ensuring that major incidents are handled effectively and efficiently, with a focus on restoring service to our customers within Service Level Agreement (SLA) targets.The ideal...

  • Senior ITIL Service Support Specialist

    hace 1 semana

    Xico, México Ntt Data A tiempo completo

    Job Summary:We are seeking a highly skilled Senior ITIL Service Support Specialist to oversee, facilitate, and administer ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.About the Role:As a key member of our team, you will be responsible for the management...

  • Risk Management Specialist

    hace 3 semanas

    Xico, México Lockton, Inc. A tiempo completo

    {"title": "Risk Management Specialist", "subtitle": "Join Lockton, Inc. and help our clients achieve their goals", "content": "At Lockton, we're passionate about helping our clients achieve their ultimate potential. Our team is dedicated to providing exceptional service and innovative solutions to our clients' complex risk management needs.We're seeking a...

  • Senior Incident Management Specialist

    hace 2 semanas

    Xico, México Citi A tiempo completo

    The Senior Major Incident Manager is responsible for leading the incident management team to ensure timely and effective resolution of major incidents. The role involves coordinating with support teams, triaging issues, and mentoring junior staff members.**Key Responsibilities:**- Coordinate incident management teams to ensure timely resolution of major...

  • Senior Incident Management Specialist

    hace 3 semanas

    Xico, México Citi A tiempo completo

    Job Title: Senior Major Incident ManagerThe Senior Major Incident Manager is a critical role within the Technology Infrastructure team, responsible for coordinating and managing major incidents to ensure minimal disruption to business operations.Key Responsibilities:Coordinate IcM staff for all major incidents to ensure IcM presence for event awareness and...

  • Service Management Analyst

    hace 3 semanas

    Xico, México Trustwave A tiempo completo

    About the RoleAt Trustwave, we're committed to delivering exceptional service to our clients. As a Service Management Analyst, you'll play a critical role in ensuring the quality of our Managed Security Services organization.Key Responsibilities:Own, mature, train, and implement ITIL processes to improve service deliveryDevelop automation within the...

  • Regional Service Management Lead

    hace 3 semanas

    Xico, México Hsbc A tiempo completo

    Regional Service Management LeadWe are seeking an experienced professional to join our team in the role of Regional Service Management Lead within Core Banking. This position is responsible for defining and executing strategies to improve all aspects of Service Management within their time zone.Key Responsibilities:Support the central Core Banking Service...

  • Critical Incident Manager

    hace 1 semana

    Xico, México Thomson Reuters A tiempo completo

    About the RoleWe are seeking an experienced Critical Incident Manager to join our team at Thomson Reuters.The primary purpose of this role is to ensure that Critical Incidents are dealt with effectively and efficiently, and that they are mitigated as quickly as possible, restoring service to users and customers within SLA targets.The Critical Incident...

  • Regional Service Management Lead

    hace 2 semanas

    Xico, México Hsbc A tiempo completo

    Job Title: Regional Service Management LeadJob Summary: We are seeking an experienced professional to join our team in the role of Regional Service Management Lead. This position is responsible for defining and executing strategies to improve all aspects of Service Management within their time zone.Key Responsibilities:Support the central Core Banking...

  • IT Service Management Director

    hace 2 semanas

    Xico, México Novartis A tiempo completo

    **Job Summary**:Novartis is seeking an IT Service Management Director to lead the holistic management of IT services, including ITIL processes, service operations, and operational quality management. The ideal candidate will have strong leadership skills and experience in managing IT services, with a focus on continual service improvement and supplier...

  • Incident/Problem Manager

    hace 3 semanas

    Xico, México Iron Mountain A tiempo completo

    About the OpportunityIron Mountain is seeking a skilled Incident/Problem Manager to join our Global IT Service Management Team. As a key member of our team, you will play a crucial role in ensuring the smooth operation of IT services by detecting, responding to, and mitigating service-impacting events.Key ResponsibilitiesSwiftly detect and respond to...

Service Management Incident Specialist

hace 2 meses

Xico, México Hsbc A tiempo completo

Job Summary

We are seeking an experienced professional to join our team in the role of Service Management Incident Specialist. This position is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible.

Key Responsibilities

  • Provide full scope of the day-to-day Production Support service, including resolution of live incidents and post-resolution problem management activities.
  • Participate in crisis calls and provide workarounds/resolutions.
  • Utilize technical expertise to find root cause of major system problems and provide inputs based on business/operations requirements.
  • Contribute to implementing automations/new production support concepts in the team.
  • Ensure compliance with Group Compliance Policy and best practices.
  • Create batch plans and support weekend releases, raise production change orders, and support various testing activities related to new implementations.
  • Participate in reviewing, designing, and re-engineering processes with new technologies to improve performance.

Requirements

  • 5 years of work experience in L0/L1 production support.
  • Strong verbal English communication skills.
  • Ability to work during Americas shift on a follow-the-sun (FTS) model, weekends (ROTA-based), and occasionally on after-hours on-call for supporting high and critical incidents.
  • Good understanding of Unix command line and Shell scripting (ksh, sh, awk, etc.); Scripting languages - Shell, Python.
  • Knowledge of SQL and Stored Procedures, preferably in Oracle database PL/SQL; Good troubleshooting/debugging skills in C++ and Java code, SQL, and Stored Procedures; ITIL concepts understanding; ITIL Tool - Service Now, Jira, Confluence, Remedy, Salesforce.
  • Monitoring Tool - Splunk, APPDynamics; Job Tools - Control M, Autosys; Application Servers - WebSphere, Tomcat, Weblogic; Microservices - Kubernetes (Basic understanding).

What We Offer

At Hsbc, we offer a comprehensive benefits package, including a generous paid leave policy, to support our colleagues' well-being and work-life balance.