Cx Specialist
hace 2 días
Nubank is a financial technology company revolutionizing banking in Mexico and beyond. We're passionate about empowering our customers to take control of their financial lives.
With a strong focus on innovation, we've developed a unique platform that combines digital banking with a customer-centric approach.
Salary and BenefitsWe offer an estimated salary range of $150,000 - $200,000 per year, depending on experience, plus a comprehensive benefits package, including health and life insurance, food card, 17 days of paid vacation, holiday bonus, mental health and wellness assistance program, language learning program, extended maternity and paternity leaves, and equity at Nubank.
About the RoleThis is an exciting opportunity to join our team as a Cx Specialist, responsible for driving customer experience transformation within our organization.
Key responsibilities include:
- Developing and implementing strategies to improve customer satisfaction and loyalty;
- Collaborating with cross-functional teams to design and deliver exceptional customer experiences;
- Analyzing customer data to identify trends and opportunities for improvement;
- Creating and curating content to support customer engagement and education;
- Providing training and support to ensure seamless customer interactions.
To succeed in this role, you'll need:
- A degree in a relevant field, such as business administration or marketing;
- Proven experience in customer experience transformation, preferably in the financial services industry;
- Strong analytical and problem-solving skills, with ability to interpret complex data;
- Excellent communication and interpersonal skills, with ability to collaborate with diverse stakeholders;
- Fluency in English, both written and spoken;
- Familiarity with tools like Tableau, Power BI, or similar data visualization software.
At Nubank, we're passionate about creating a culture that's inclusive, innovative, and collaborative. We offer a dynamic work environment, opportunities for growth and development, and a chance to make a real impact on people's lives. If you're excited about the prospect of joining a forward-thinking organization, apply now to become a part of our team
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