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About Apple
The people at Apple don't just build products – they revolutionize entire industries. Our diverse team and innovative ideas drive amazing technology and industry-leading environmental efforts. Join us and help leave the world better than we found it.
We are seeking a motivated Digital Customer Experience Specialist to drive performance of Apple products across our partners in Mexico. This role will implement and monitor the compliance of Apple's customer experience on eCommerce Retailers and Carriers in Mexico, including search, content optimization, catalog setup, attach rates, and conversion campaigns. The successful candidate will partner with local sales and marketing teams to align on the best customer experience strategy to maximize Apple's opportunities on partners' platforms.
Key Responsibilities
- Deliver an optimal Apple CX and closely monitor the buying journey for Apple's products, focused on achieving higher PDP views, conversion, and sales growth.
- Partner closely with Account Executives to identify areas for improvement in the partners' online journey, from Search, PDP, Cart to Checkout, and develop digital roadmap improvements to support Account plans and forecasts.
- Run tests and optimization experiences along the sales purchase funnel to implement global digital best practices and programs.
- Partner with the marketing team to manage retail media advertising using partners' Retail media tools and capabilities.
- Responsible for reporting partner Digital KPIs, web analytics, and performance metrics.
Requirements
- 7+ years of relevant experience driving customer experience and sales growth, preferably with category management responsibility.
- Experience in digital commerce, category manager or marketplace sales preferred.
- Experience managing external partners, driving negotiation, and implementation of programs and business projects from concept to execution, to reporting and optimization.
- Strong problem-solving skills to identify critical issues and opportunities, evaluate options, and provide effective recommendations for sales growth.
- Analytical ability to transform key performance indicators (KPIs) into actionable insights.
- Proven understanding of eCommerce purchase funnel and CX data (click-through rate, page views, conversion rates, abandoned cart, etc.).
Preferred Qualifications
- Experience with content optimization via UI/UX.
- Retail media capabilities experience is a plus.
- Bachelor's Degree or equivalent work experience.
Compensation: $120,000 - $150,000 per year, depending on experience and qualifications.
