Customer Success Coordinator
hace 1 semana
About NielsenIQ
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View.
Job Description
As a Customer Success Coordinator, you will be responsible for managing client relationships from onboarding to renewal. This includes providing insights to drive action for our clients, leveraging our Data Impact Dashboard to identify key insights, and maintaining positive customer relationships by becoming an expert partner.
Key Responsibilities
- Drive onboarding and training clients on our tool
- Leverage Data Impact Dashboard to identify key insights for Clients
- Main point of contact for Client for customer requests, problems, and questions
- Maintain positive customer relationships by becoming an expert partner
- Recommend and close upsell opportunities and renewals for our Clients
- Deliver and communicate strong analytics and business reviews to our Clients
- Network to identify new needs from our customers and potential business growth
- Own strategic partnership and minimize customer churn
- Participate in events and forums
Requirements
- Proficient in Spanish and English
- 2+ years proven experience with FMCG brands, preferably in e-commerce
- Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
- Highly organized and able to multi-task
- Strong analytical skills
- Customer Drive mindset, highly responsive, committed to building partnerships and comfortable handling difficult situations
- Excellent communication skills
- Ability to work in a dynamic and fast-moving team
- Willingness to travel
About the Role
This role requires an understanding of FMCG manufacturers and ecommerce. The ideal candidate will thrive in a high-paced environment and be able to work independently with minimal supervision.
What We Offer
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
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