Customer Success Professional
hace 1 semana
About the Role
Tuotempo is a leading CRM for the Healthcare sector, part of the international DocPlanner Group, a fast-growing healthtech SaaS unicorn in Europe and Latin America. As a Customer Success Executive, you will play a crucial role in ensuring the success of our clients.
Key Responsibilities
- Develop a deep understanding of clients' challenges and opportunities, acting as a strategic consultant to ensure their success with Tuotempo.
- Proactively identify upsell opportunities within the assigned customer portfolio, focusing on enhancing tool engagement.
- Assist customers with product training to ensure they know how to make the best use of our product.
- Provide support to customers with platform setup, with a project manager supporting the customer success executive for technical requests.
- Ensure high customer satisfaction and retention through daily monitoring of relevant metrics.
- Gather structured, data-driven information from customer feedback to contribute to product improvement. Assist in following up with the collection department for overdue payments.
Requirements
- A minimum of 2 years of proven expertise in Customer Success or Account Management.
- Prior experience in the software industry is essential for this role.
- Demonstrated proficiency in B2B upselling is a key requirement.
- Exceptional communication skills, characterized by precise language use, adept argumentation, and the ability to synthesize comprehensive reports.
- Proven ability to cultivate trusting relationships with clients across various organizational levels, including senior management and C-level executives.
- Attentiveness to data and details, coupled with an analytical mindset, is crucial for success in this position.
- Fluent in English, with the capability to engage in conversational-level communication.
What We Offer
- Flexible Work Options: Choose between working remotely or joining us at our office in Mexico City.
- Stock Options Plan (Available after 6 months of employment): Secure a stake in our success and align your interests with the company's growth.
- Pantry Vouchers: Enjoy complimentary pantry vouchers, ensuring your well-being with a variety of food options.
- Health Insurance: Prioritize your health with our comprehensive health insurance coverage.
- Generous Paid Time Off: Revel in the luxury of 22 free paid days to recharge and unwind.
- Birthday Celebration: Celebrate your special day with an additional day off, our gift to you on your birthday.
- Exceptional Work Environment: Thrive in an environment that fosters excellence and supports your professional development.
- iFeel - Psychological Support Platform: Prioritize mental well-being with access to our iFeel platform, offering professional psychological support.
- English Classes Discount: Enhance your skills with a special discount on English classes, investing in your continuous learning journey.
- Corporate Partnerships: Benefit from partnerships with various companies such as Gympass, Vinco, Yuhudils, Glitzi, ThePowerMBA, Ticketmaster, and more.
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