Customer Service Liaison

hace 7 días


San Luis Potosí, San Luis Potosí, México BorgWarner A tiempo completo

BorgWarner is a global leader in powertrain solutions, dedicated to developing innovative technologies that enhance fuel efficiency, reduce emissions, and improve performance. Our global presence enables us to provide local support to our diverse customer base.

We operate in two key areas: The Engine Group focuses on air management strategies and products to optimize engine performance, while the Drivetrain Group leverages its legacy as an industry innovator in transmission and all-wheel drive technology.

BorgWarner PowerDrive Systems is seeking a dynamic and results-driven individual to join our team as a Customer Service Representative at our SLP PDS Plant in Mexico.

In this role, under the direct supervision of the PC&L Manager, you will be responsible for leading and maintaining our ISO 14001:2015 and ISO 50001:2018 management systems, including processes related to energy and environmental controls. This will involve identifying, evaluating, and monitoring improvement actions, as well as managing environmental aspects and impacts, including those related to energy, and ensuring compliance with legal requirements.

Key Responsibilities:

  • Ensure customer orders are accurate and serve as the primary point of contact for order status and related issues.
  • Communicate client requirements to the Production Control area.
  • Request timely shipment of available finished product inventory.
  • Provide customers with timely feedback on order status.
  • Place, cancel, and expedite orders as necessary.
  • Represent the company in maintaining efficient communication and a healthy working relationship with clients, striving to continually improve this relationship.
  • Keep management informed of existing or potential problems that may impact order delivery.

Competencies:

  • Priority setting
  • Customer focus
  • Quality decisions
  • Drive to results
  • Action-oriented
  • Teamwork

Requirements:

  • Education: Bachelor's degree in Administration, International Trade, Economics, or Industrial Engineering.
  • Experience: At least 1 year of experience in a similar position.
  • Technical knowledge: Familiarity with manufacturing processes.
  • Software skills: Microsoft Office, ERP System.


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