Customer Service Manager
hace 1 semana
Colgate-Palmolive Company is seeking a highly skilled Customer Service Manager to lead our supply chain activities in Mexico. As a key member of our team, you will be responsible for developing and implementing supply plans, collaborating with our France supply chain team, and troubleshooting issues.
Key Responsibilities:- Maintain excellent customer service by developing supply plans and collaborating with the France supply chain team
- Manage the 3PL providing transportation and warehousing services
- Define mid & long term strategies for planning processes and implement projects to support
- Lead demand planning & partner with commercial team on monthly discipline
- Analyze, manage & take cross functional leadership action on inventory levels & SLOB to maintain targeted levels
- Provide oversight, analysis & reporting for warehousing operations, including inventory reconciliation & physical inventories
- Work with the 3PL and O2I to ensure orders for customers and replenishment are fulfilled on-time, achieving the targeted performance in terms of quality, quantity and cost
- Provide direction for issue resolution, both internally with O2I, 3PL and the Customers
- Collaborate with 3PL, O2I, and Customers to identify and implement supply chain projects to improve the performance of the network and respond to new agreed customer requirements
- Work with Legal & Regulatory to ensure that all local regulations for warehousing and transportation are met
- Manage supply chain activities for SKU launches, discontinuations & transitions
- Partner with commercial team on business simplification & segmentation strategies
- Lead supply chain aspects of systems implementation & testing
- Bachelor's Degree in Engineering, Supply Chain, Business / Logistics or related
- 8 years minimum of Supply Chain or Logistics experience
- 2 years of experience in warehouse
- Intermediate-advanced English level
- Proficient in SAP
- Desirable experience managing people
Colgate-Palmolive Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
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