Collections Team Lead

hace 1 semana


Xico, México Citi A tiempo completo

About the Role:

Citi is seeking a highly skilled and experienced Collections Team Lead to join our team. As a key member of our collections team, you will be responsible for leading a team of collectors in resolving delinquency issues and providing financial solutions to customers.

Key Responsibilities:

  • Utilize advanced negotiation skills to resolve delinquency issues and provide financial solutions to customers.
  • Lead a team of collectors in resolving customer issues and providing financial solutions.
  • Develop and implement strategies to improve collections performance and reduce risk.
  • Conduct interviews with clients to assess their situation and negotiate resolutions.
  • Identify trends and business projections based on economic conditions.
  • Provide training to junior collectors in negotiation techniques and collection strategies.
  • Guarantee the execution of strategic improvements in the collection process.
  • Communicate financial trends, evaluations, and risk analysis to senior management.

Requirements:

  • 2 years of experience in collections or a related field.
  • Proven track record of success in collections and negotiation.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Ability to adapt quickly to changes and reprioritize in the market.

Education:

  • Bachelor's degree in a related field.
  • Advanced degree in a related field preferred.

About Citi:

Citi is an equal opportunity and affirmative action employer. We are committed to diversity and inclusion in the workplace.


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