Bilingual Accounts Collections Specialist

hace 1 semana


Xico, México Iqor A tiempo completo

We are seeking a highly skilled and experienced professional to join our team as a Bilingual Accounts Collections Specialist. As a key member of our client's administrative collection process, you will be responsible for managing deductions, monitoring collections, and providing exceptional customer service to clients in Mexico and the US.

**Key Responsibilities:**

• Manage deductions and resolve disputes in a timely and professional manner

• Monitor collections and provide regular updates to clients and internal stakeholders

• Develop and maintain strong relationships with clients and internal collection departments

• Administer account control and ensure accurate and timely payment processing

**Requirements:**

• Minimum 2 years of experience in retail accounts receivable areas, with a strong understanding of retail management platforms

• Bachelor's degree in Accounting, Administration, or a related field

• Advanced Excel management skills, with the ability to analyze and interpret complex data

• Fluency in English, with the ability to communicate effectively in a fast-paced environment

• Knowledge of SAP, billing, and retail portals

**What We Offer:**

• Competitive gross base salary of $20,000.00 MX before taxes

• Monthly productivity bonus of $2,000.00 MX

• Comprehensive benefits package, including major medical expenses insurance and life insurance

• Monthly food vouchers of $700.00 MX

• Opportunity to work from home starting in the 3rd month

**About iQor:**

iQor is a leading provider of customer engagement and technology-enabled BPO solutions. With a global presence and a team of 35,000 employees, we partner with top brands to deliver exceptional customer experiences and drive business growth. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improving business processes and finding operational efficiencies that lead to superior outcomes for our partners.



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