Sales Renewals Associate
hace 4 semanas
Stripe is a financial infrastructure platform for businesses, empowering millions of companies to accept payments, grow their revenue, and accelerate new business opportunities.
About the TeamThe Renewals Team at Stripe focuses on facilitating contract renewals, partnering with sales to ensure seamless administrative, advisory, and analytical processes.
Responsibilities- Proactively manage Renewal pipelines and activity / engagement milestones
- Respond to inbound user re-pricing requests and provide timely solutions
- Research user purchase and renewal history to inform recommendations
- Gather requirements from Sales and User account signals for renewal, expansion, and upsell opportunities
- Assist with complex quote creation to enable Sales to focus on upsell
- Execute Stripe's Renewals Desk strategy, aligning with Stripe's Sales business strategy
- Identify and optimize repeatable and scalable processes, driving automation and process improvement
- Cultivate a team culture emphasizing high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
- 1-5 years of experience in Sales, Renewals, Sales Support, or Customer Support
- Proven track record in successfully owning and delivering manual and automated processes
- Strong analytical skills, with a proven ability to lead data-driven analyses using Excel and influence results
- Highly organized, comfortable with multi-tasking skills, and operating in ambiguous situations
- Prior experience in a sales and/or customer-facing role
- Strong written and verbal command of English
- Experience with basic SQL
Stripe is committed to creating a flexible work environment, with a balance between in-office collaboration and remote work. This approach helps bring people together for in-person learning and collaboration while supporting flexibility when possible.
Pay and BenefitsStripe is committed to pay transparency and is working towards pay transparency globally. We strive to provide competitive compensation and benefits to our employees.
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