High-Performance Technical Solutions Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

We are seeking a skilled Technical Consulting Engineer to join our Global Technical Center in the Customer Experience - Support Services organization.

This role is part of a team that helps customers deploy and operate their networks, applying advanced troubleshooting techniques to provide unique solutions to individual customer needs. As a hybrid cloud enables more choice in consumption models, you will learn and apply software and traditional network engineering troubleshooting methodologies.

Key Responsibilities:

  • Interact with and support customers remotely.
  • Apply advanced troubleshooting techniques to resolve customer issues.
  • Work on critical problems and partner with engineering and development teams to resolve customer problems.
  • Collaborate with teams to help reproduce and resolve customer issues.

Requirements:

  • Bachelor's degree in Information Science / Information Technology, Computer Science, or Engineering.
  • Strong analysis fundamentals and troubleshooting skills.
  • Excellent written and verbal communication skills.
  • Ability to take ownership for customer success and drive customer satisfaction.

Technical Profile:

  • Analyze traffic and packet flows using packet analyzer tools.
  • Administer and troubleshoot Linux-based hosts, servers, and devices.
  • Understand complex configurations, explain, and troubleshoot routing protocols at enterprise level.

Benefits:

  • Premium salary package (Estimated $120,000 per annum)
  • Cisco provides 10 days off each year to give back to the community.
  • Diverse and inclusive work environment.
  • Professional growth opportunities.

About Cisco Systems, Inc.:

We are the Internet's optimists, helping people connect with each other and the world around them. We believe in making a positive impact on society through technology.



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