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Reservations Agent

hace 2 meses


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Marriott International, Inc. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine the most suitable room type.
  • Verify availability of room types and rates, and explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests, and answer questions about property facilities and services.
  • Follow sales techniques to maximize revenue and input data into the reservation system.
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic computer skills and knowledge of reservation systems.
  • Ability to work a flexible schedule, including evenings and weekends.
About Us

Marriott International, Inc. is a global hospitality company with a portfolio of brands that includes Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional guest experiences and creating opportunities for our associates to grow and develop their careers.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.