Multilingual Technical Support Specialist
hace 8 horas
About Wipro
Wipro Limited is a leading global technology services and consulting company that helps clients navigate their digital transformation journey. With a strong commitment to innovation and sustainability, we leverage our comprehensive portfolio of capabilities to deliver cutting-edge solutions that address our clients' most complex business needs.
Our Mission
We strive to empower our clients to thrive in an ever-changing world by providing them with innovative, future-ready, and sustainable business solutions. Our team of experts works closely with clients to understand their unique challenges and develop tailored solutions that meet their specific needs.
Job Summary
We are seeking a highly skilled and multilingual Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients across the globe. You will work closely with our clients to troubleshoot and resolve technical issues, provide training and guidance, and ensure that our clients receive the highest level of service.
Key Responsibilities
- Maintain, analyze, and troubleshoot hardware and software issues
- Provide exceptional customer service and support
- Work closely with clients to understand their technical needs and develop tailored solutions
- Collaborate with cross-functional teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
Requirements
- Fluency in English and Canadian French
- Minimum 1 year of experience in technical support
- Strong troubleshooting and problem-solving skills
- Hands-on experience with software installations and upgrades
- Previous experience in customer relations
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- The opportunity to work with a global team of experts
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