Technical Support Specialist
hace 10 horas
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Sanmina Corporation. As a Technical Support Specialist, you will be responsible for delivering exceptional technical customer support to our clients.
Key Responsibilities:
- Deliver Level I support services, including password resets and system access administration.
- Analyze customer inquiries to determine if an incident needs to be logged in a database and dispatch it to the corresponding support group.
- Provide account administration for various tools.
- Collaborate with cross-functional teams to resolve technical issues.
Requirements:
- Bachelor's degree in Computer Information Systems, Engineering, Technician, Computer Applications, or equivalent.
- Experience in call center or customer service environments.
- Strong troubleshooting skills and basic knowledge of printers, PC hardware, and software.
- English language proficiency (80% spoken and written).
- Experience with Oracle database is a plus.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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