Technical Support Specialist

hace 10 horas


Guadalajara, Jalisco, México Sanmina Corporation A tiempo completo

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Sanmina Corporation. As a Technical Support Specialist, you will be responsible for delivering exceptional technical customer support to our clients.

Key Responsibilities:

  • Deliver Level I support services, including password resets and system access administration.
  • Analyze customer inquiries to determine if an incident needs to be logged in a database and dispatch it to the corresponding support group.
  • Provide account administration for various tools.
  • Collaborate with cross-functional teams to resolve technical issues.

Requirements:

  • Bachelor's degree in Computer Information Systems, Engineering, Technician, Computer Applications, or equivalent.
  • Experience in call center or customer service environments.
  • Strong troubleshooting skills and basic knowledge of printers, PC hardware, and software.
  • English language proficiency (80% spoken and written).
  • Experience with Oracle database is a plus.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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