Technical Support Specialist

hace 10 horas


Guadalajara, Jalisco, México Vision-Box Soluções De Visão Por Computador, S.A. A tiempo completo

Job Summary

Vision-Box Soluções De Visão Por Computador, S.A. is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers and internal teams.

Key Responsibilities

  • Install, configure, and troubleshoot computer systems, hardware, and software.
  • Provide technical support and assistance to customers and internal teams via phone, email, and in-person.
  • Develop and maintain knowledge articles and documentation to support technical support processes.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall customer experience.
  • Stay up-to-date with the latest technology trends and advancements in the field.

Requirements

  • 2+ years of experience in a technical support role.
  • Strong knowledge of Windows Operating Systems, hardware, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Fluency in English and Spanish.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Language

English (Preferred)



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