Technical Support Specialist

hace 4 días

Ciudad de México, Ciudad de México Outreach A tiempo completo

About the Team

We're the frontline at Outreach, interacting with more customers than anyone else in the company. We're the face of Outreach and own being the voice of the customer. We're driven to recognize patterns and champion results - whether they're process updates, product investments, or training for our own team. Every pattern begins with one conversation, and we have the commitment, empathy, urgency, and expertise to meet every interaction with respect.

The Role

We're looking for a Technical Support Engineer to be the face of Outreach and the voice of the customer. You'll help customers get back on track and advocate to help them achieve their goals. This role will give you the opportunity to be an expert in all things Outreach and be the point of contact for our customers when they need help. As a Technical Support Engineer on the Enterprise team, you'll be supporting our Enterprise customers.

Location

We're based in Mexico City, and this is a hybrid position with at least 3 days per week in the office.

Your Daily Adventures Will Include

Working independently and as a team in a fast-paced environment, directly with our customers
Providing high-quality support to customers by helping resolve support questions, identifying and reporting on trends, and educating on best practices
Collaborating with teams across different departments
Software tools and systems you'll use daily: Outreach, GSuite, Zendesk, Slack, Salesforce, Twilio

Our Vision of You

1-3+ years of technical support experience supporting a SaaS platform or a related field
You have a demonstrated commitment and passion for resolving customer issues and approach those with a strong sense of empathy for customers
You have a high attention to detail and solve the overall problem to prevent an issue from happening again
You have experience supporting Enterprise level customers with an expectation of high touch, white glove service
You understand sales, you're technical, communicate clearly, are driven for those around you (customers, peers, yourself) to excel, and are ready to have a lot of fun in the process
You have experience with the technologies we use, including some, but not limited to: Outreach, Gmail, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, MS Dynamics, BMC Remedy, ServiceNow, Freshworks, RingCentral, 8X8
We're seeking customer-obsessed individuals with technology support and customer-facing expertise to provide differentiated support services for the Outreach Platform
Able to work independently and make decisions. Demonstrate ability to manage priorities in a fast-paced environment
You embody our core values: Play full out, Operate from a mindset of abundance, Win impeccably, Elevate the customer, and Rally the culture

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México OKTO A tiempo completo

    Job Title: Technical Support SpecialistOKTO is a dynamic and innovative company that is looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, ensuring that they have a seamless experience with our products and services.Key...

  • Technical Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México TalentWorldGroup A tiempo completo

    {"h1": "Technical Support Specialist", "p": "At TalentWorldGroup, we are seeking a highly skilled Technical Support Specialist to join our team of experts in providing top-notch technical support to our clients. As a Technical Support Specialist, you will be responsible for providing operational assistance to customers over the phone, coordinating the...

  • Technical Support Specialist

    hace 2 días

    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Summary:Lenovo is seeking a highly skilled Technical Support Specialist to join our Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers, including troubleshooting hardware and software issues, resolving technical problems, and answering...

  • Technical Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: Troubleshoot hardware and software issues Provide technical support via phone, email, or chat Collaborate with internal...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...

  • Technical Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completo

    Alia Integrando Talento is seeking a skilled Technical Support Specialist to join its team.As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your expertise in networking and security will be essential in resolving complex issues and ensuring the smooth operation of our cloud...

  • Technical Support Specialist

    hace 2 días

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoDatadog's Technical Solutions team is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key...

  • Technical Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México FIS A tiempo completo

    Job Summary:FIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business growth.Key Responsibilities:Respond to...

  • Technical Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryFIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers and users where the product is highly technical or sophisticated in nature.Key ResponsibilitiesRespond to situations where first-line product support has failed...

  • Technical Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México OKTO A tiempo completo

    Job Title: Bilingual Support SpecialistOKTO is seeking a highly skilled and experienced Bilingual Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical and customer support to ensure that our systems, applications, and services run smoothly.Key Responsibilities:Technical Support:...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key Responsibilities:Engage with customers via multiple channels to identify and resolve...

  • Technical Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completo

    Temenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...

  • Technical Support Specialist

    hace 3 días

    Ciudad de México, Ciudad de México Zebra A tiempo completo

    Technical Customer Support SpecialistAt Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.We are seeking a Technical Customer Support Specialist to join...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoWe're seeking a skilled Technical Support Specialist to join our team at Datadog. As a key member of our Technical Solutions team, you'll play a crucial role in educating potential clients and ensuring existing customers are happy and successful.As a Technical Support Specialist, you'll engage with customers via...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Solera Corporation A tiempo completo

    Associate Tech Support SpecialistThe RoleWe are seeking a highly skilled and experienced Associate Technical Support Specialist to join our team at Solera Corporation. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers and partners.Key ResponsibilitiesDevelop and maintain in-depth product...

  • Technical Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Snaphunt A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a Technical Support Specialist, you will be responsible for providing technical support to our colleagues, diagnosing and troubleshooting technical problems, managing and monitoring systems, and ensuring the highest levels of system and...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México CloudFlare A tiempo completo

    Technical Support SpecialistCloudflare is seeking a skilled Technical Support Specialist to join our team. As a key member of our Customer Support Team, you will work closely with customers to resolve technical issues and provide expert support for our Content Delivery products, including Zero Trust, Workers, Speed, Images, Stream, CDN, and others.Key...

  • Technical Support Specialist

    hace 3 días

    Ciudad de México, Ciudad de México Snaphunt A tiempo completo

    The OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support to our colleagues, diagnosing and troubleshooting technical problems, and managing and monitoring systems.The RoleAs a Technical Support...