Operations Excellence Lead

hace 13 horas


Xico, México Spoton: Corporate A tiempo completo
About the Role

We are seeking an experienced Operations Excellence Lead to join our Technical Support team at SpotOn. In this role, you will be responsible for driving operational success and improving communication across departments.

Key Responsibilities
  • Manage administrative tasks and improve process efficiency.
  • Collaborate with senior leadership to align customer experience initiatives with business goals.
  • Analyze customer feedback and market trends to identify opportunities for improvement.
  • Mentor, coach, and train team members to achieve performance goals and quality standards.
Requirements
  • Minimum 3 years of experience in a leadership role.
  • Proficiency in English and Spanish (verbal and written).
  • Strong ability to manage projects, follow up, and ensure timely execution.
  • Excellent analytical and critical-thinking skills.
  • Proficient with CRMs, Salesforce, Talkdesk, and POS systems.
What We Offer

In this role, you will have opportunities to grow in areas such as Business Management, Change Management, Project Execution, Leadership, Customer Experience, Communication & Negotiation, Financial Acumen, Digital Transformation, and Regulatory Compliance.

We offer a competitive salary range of $75,000 - $110,000 per year, depending on location and experience.



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