Operations Excellence Lead

hace 10 horas


Xico, México Nielseniq A tiempo completo
Job Overview

Nielseniq seeks a skilled Operations Excellence Lead to drive operational success between Data Acquisition and Operations teams.

Key Responsibilities
  • Lead CDAR activities (planning, validation, approval, reporting, issues) to guarantee zero issues regarding on-time delivery by DA.
  • Serve as the single point of contact between DA and Operations teams for any possible impact during the E2E process.
  • Lead issue reporting and escalating regarding CDAR, QCT, DCT, Home panel with Tech team until solution.
  • Accountable for developing key metrics from CBO to help improve Quality of service and set action plans to accomplish in an aligned timeframe.
  • Lead communication with Performance Excellence team regarding Mobile audit and households with high priority regarding Audit compliance.
  • Responsible for keeping up-to-date operative samples.
  • Coordinate resources assets delivery and develop metrics to understand inventory and action plans to maintain healthy inventory.
  • Guarantee compliance with KPI's through preventive and corrective actions with DA Team.
Requirements
  • Bachelor degree in statistical, mathematical, or industrial Engineering.
  • Total experience +3 years of quantitative analysis work experience in Nielsen, statistics, or similar.
  • English speaking and writing (Advanced).
  • Knowledge of Office tools, mainly Excel and PowerPoint.
  • Good communication skills.
  • Project management skills.
  • Strong interpersonal communication skills.
  • Excellent analytical skills and attention to detail.
  • Ability to effectively coordinate people.
  • Aptitude for process improvements.
  • Knowledge of planning tools.
About Nielseniq

Nielseniq is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, Nielseniq combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—Nielseniq delivers the Full View. We are an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.



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