Customer Support Clerk
hace 4 semanas
We are seeking a highly organized and detail-oriented Customer Support Clerk to join our team at Arrive Logistics. As a key member of our Customer Relations Specialist team, you will play a crucial role in ensuring the smooth operation of our Accounts Receivable functions.
Key Responsibilities:- Collect and process PODs and related documents for invoicing.
- Resolve NetSuite invoicing failures and ensure invoices are created timely.
- Manage emails regarding customer invoicing and billing issues.
- Create and distribute invoices to customers daily.
- Review and create RMAs for upstream approval.
- Navigate, maintain and upload invoices to customer portals.
- Check customer portals for invoice status, resolve rejected items and update aging notes.
- Bachelor's Degree in Accounting, Finance or a related field.
- Bilingual fluency (Spanish/English) required.
- Previous experience in an Accounts Receivable role preferred.
- Oracle NetSuite Experience.
- Intermediate knowledge of Microsoft Suite, with an emphasis on Excel.
- Self-starter with ability to work independently and as a team.
- Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program
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