English Speaking Customer Service Specialist

hace 5 días


Juárez, Chihuahua, México North American Production Sharing De Mexico Sa De Cv A tiempo completo
Customer Service Representative

**About the Role:**

We are seeking a skilled customer service representative to join our team at North American Production Sharing De Mexico Sa De Cv. As a bilingual customer service specialist, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

- Research customer accounts and identify key players
- Qualify and route opportunities to sales executives for further development and closure
- Resolve customer complaints and questions according to established customer service guidelines and processes
- Gather customer feedback regarding industries, competitors, and potential new products and opportunities
- Process requests for literature, shipping information, pricing, and quotes
- Collaborate with supervisors and other teams when complex problems arise

**Requirements:**

Advanced English language skills
- High school diploma
- Some experience in similar roles
- Excellent communication and interpersonal skills
- Familiarity with AFS (MRP systems)
- Proficient computer skills

**Work Details:**

Full-time position
- Salary: $1,200 - $2,400 per month
- Daytime schedule
- Fluency in English is mandatory
- On-site employment



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