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Customer Support Specialist

hace 2 meses

Ciudad de México, Ciudad de México OpenTable A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, answering complex questions, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and chat
  • Answer complex questions and resolve issues related to our products and services
  • Work closely with customers to understand their needs and provide personalized solutions
  • Collaborate with internal teams to resolve issues and improve customer experience
  • Stay up-to-date with product knowledge and industry trends to provide expert advice
Requirements
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience in customer-facing roles, preferably in the restaurant or hospitality industry
  • Fluency in English and Spanish, with the ability to communicate effectively with customers
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading company in the hospitality industry