Senior Business Solutions Manager

hace 1 mes


Xico, México Microsoft A tiempo completo
Company Overview
Microsoft is a global leader in the technology industry, providing innovative solutions to businesses and individuals. Our company culture values collaboration, innovation, and customer satisfaction.

Salary Range
$120,000 - $180,000 per year, depending on experience.

About the Role
We are seeking an experienced Senior Business Solutions Manager to join our team. The successful candidate will be responsible for delivering world-leading VoIP and PSTN capabilities across Microsoft Teams, Skype, and Skype For Business products. This role requires strong leadership skills, customer empathy, and a willingness to go the extra mile to ensure smooth transitions to Microsoft products.

Key Responsibilities:
  • Provide customer-focused support to global customers, service desks, and telco carriers.
  • Oversee and assist a team of vendors fulfilling customer number management orders.
  • Provide ongoing support, training, and guidance to vendor order fulfillment teams in Mexico City and Tallinn, Estonia.

Requirements:
  • Bachelor's degree in International Business, Intelligence Studies, Management Information Systems, or Computer Science.
  • 2+ years of experience in a service desk or business operations role.
  • 1+ years of experience working with high-value IT enterprise/corporate customers.
  • Strong capabilities in Microsoft Office products, experience in telecommunications, and a proven track record in customer relationship management.


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