Technical Support Specialist with Excellent Communication Skills

hace 3 semanas

Juárez, Chihuahua, México Milestone A tiempo completo

Milestone Technologies is a global IT services company that prides itself on delivering exceptional technical support to its clients. As a Technical Support Specialist, you will play a crucial role in providing outstanding customer service and resolving complex technical issues efficiently.

**Job Summary:**

This role requires a highly skilled individual with excellent communication skills and a passion for technology. You will be responsible for providing hardware and software IT support, deploying and managing endpoints, recovering hardware from users, and troubleshooting complex technical issues.

**Key Responsibilities:

  • Provide technical assistance to end-users via phone, email, or remote access.
  • Deploy, manage, and ship our inventory of endpoints to ensure seamless connectivity and productivity.
  • Recover hardware from users, troubleshoot and resolve technical issues, and provide effective solutions.
  • Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues.
  • Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets.
  • Support user requests and perform break/fix or remote installations as needed.
  • Support AV for internal and customer-facing events.
  • Lead in ticket processes and provide coaching for other technicians when workflow deficiencies are identified.

**Requirements:

  • Minimum 1-2 years of experience in a Help Desk role with walk-up service required.
  • Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required.
  • Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace required.
  • Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required.

**Preferred Qualifications:

  • Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, SimpleMDM, Okta).
  • Knowledge of Apple products, Androids, and Windows PCs (MacBooks, iPhones, Androids, Windows OS).
  • Software re-imaging of laptops.

**Our Commitment to Diversity & Inclusion:

Milestone Technologies strives to create a workplace that reflects the communities we serve and work with, where everyone feels empowered to bring their full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

The estimated salary for this position is between $60,000 and $80,000 per year, depending on experience. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. This position may require occasional travel to client sites.

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