Global Sales and Customer Experience Manager
hace 5 días
We are seeking an experienced Global Sales and Customer Experience Manager to join our team at Chiesi Group.
About the RoleThis is a key leadership position responsible for driving sales growth and delivering exceptional customer experiences in assigned territories. The ideal candidate will have a strong track record of achieving sales targets, building strategic relationships, and executing CX projects deployment.
Key Responsibilities- Execute activities and CX projects deployment within assigned Hospitals & HCPs, coordinating activities with customer-facing roles (Medical, Commercial and Market Access).
- Support and engage with CX team in devising and developing customers solutions co-creation projects.
- Implement CX special projects and participate in regional/local Touchpoint Team Huddles.
- Work cohesively with other Business Unit functions to support commercial operations strategies, customers profiling, consent management, and data collection from territory.
- Create productive business partnerships with other affiliate functions to ensure highest level of business delivery and customer delight.
- Manage territory budget consistently with targets and compliance policies.
- +2 years experience in customer-facing roles managing special care portfolios at mainly public sector and desirable also private sector.
- Education background includes bachelor degree in economics, management or medical professions equivalent.
- English level 2/6 = basic for reading.
- Strong contributor for formulation and execution of BU Commercial Operations strategies.
- Vision and leadership for all activities associated with Customer Experience, Commercial, Market Access, and Medical Affairs.
- Results-focused, able to easily shift from detailed data comprehension to 'big picture' takeaways and consistently using data to support rapid CX decision-making.
The estimated salary range for this role is €60,000 - €80,000 per annum, depending on qualifications and experience.
About UsChiesi Group is a leading international pharmaceutical company dedicated to serving the needs of patients and healthcare professionals globally.
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