Global Sales and Customer Experience Manager

hace 5 días


Ciudad de México, Ciudad de México Chiesi Group A tiempo completo
Job Overview

We are seeking an experienced Global Sales and Customer Experience Manager to join our team at Chiesi Group.

About the Role

This is a key leadership position responsible for driving sales growth and delivering exceptional customer experiences in assigned territories. The ideal candidate will have a strong track record of achieving sales targets, building strategic relationships, and executing CX projects deployment.

Key Responsibilities
  • Execute activities and CX projects deployment within assigned Hospitals & HCPs, coordinating activities with customer-facing roles (Medical, Commercial and Market Access).
  • Support and engage with CX team in devising and developing customers solutions co-creation projects.
  • Implement CX special projects and participate in regional/local Touchpoint Team Huddles.
  • Work cohesively with other Business Unit functions to support commercial operations strategies, customers profiling, consent management, and data collection from territory.
  • Create productive business partnerships with other affiliate functions to ensure highest level of business delivery and customer delight.
  • Manage territory budget consistently with targets and compliance policies.
Requirements
  • +2 years experience in customer-facing roles managing special care portfolios at mainly public sector and desirable also private sector.
  • Education background includes bachelor degree in economics, management or medical professions equivalent.
  • English level 2/6 = basic for reading.
Technical Skills
  • Strong contributor for formulation and execution of BU Commercial Operations strategies.
  • Vision and leadership for all activities associated with Customer Experience, Commercial, Market Access, and Medical Affairs.
  • Results-focused, able to easily shift from detailed data comprehension to 'big picture' takeaways and consistently using data to support rapid CX decision-making.
Estimated Salary Range

The estimated salary range for this role is €60,000 - €80,000 per annum, depending on qualifications and experience.

About Us

Chiesi Group is a leading international pharmaceutical company dedicated to serving the needs of patients and healthcare professionals globally.



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