Customer Service Team Lead
hace 6 horas
**Job Summary**
At Allstate, we're looking for a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving complex customer inquiries, and leading a team of customer service representatives.
**Key Responsibilities**
- Assist and coordinate with leadership team on ongoing projects and identify opportunities for improvement.
- Provide training and mentoring to team members and guide representatives on specific steps of the research process.
- Act as a liaison to other departments to ensure customer needs are met.
- Interpret policies, rules, and regulations, and perform a full range of customer service duties.
- Resolve complex issues using judgment, decision-making, de-escalation, and problem-solving skills.
- Answer complex customer inquiries and respond to a high volume of internal and external customer inquiries in a professional manner.
**Requirements**
- High School Diploma or GED (preferred)
- 0-2 years of experience (preferred)
- Strong oral and written communication skills
- Identifies and resolves problems/issues as they are presented
- Proficient in Microsoft Office Word and Excel
- Internet proficiency
- Ability to work in a fast-paced environment, be a quick learner, and possess the ability to multi-task
- Advanced problem-solving skills
**What We Offer**
At Allstate, we offer a competitive compensation package, including a salary range of $0 - $1,200,000 per day, based on experience and qualifications. We also offer a flexible work environment that embraces connection and belonging, and a culture that encourages you to challenge the status quo and impact the future for the greater good.
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