Customer Service Team Lead

hace 6 horas


Tijuana, Baja California, México Allstate A tiempo completo

**Job Summary**

At Allstate, we're looking for a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving complex customer inquiries, and leading a team of customer service representatives.

**Key Responsibilities**

  • Assist and coordinate with leadership team on ongoing projects and identify opportunities for improvement.
  • Provide training and mentoring to team members and guide representatives on specific steps of the research process.
  • Act as a liaison to other departments to ensure customer needs are met.
  • Interpret policies, rules, and regulations, and perform a full range of customer service duties.
  • Resolve complex issues using judgment, decision-making, de-escalation, and problem-solving skills.
  • Answer complex customer inquiries and respond to a high volume of internal and external customer inquiries in a professional manner.

**Requirements**

  • High School Diploma or GED (preferred)
  • 0-2 years of experience (preferred)
  • Strong oral and written communication skills
  • Identifies and resolves problems/issues as they are presented
  • Proficient in Microsoft Office Word and Excel
  • Internet proficiency
  • Ability to work in a fast-paced environment, be a quick learner, and possess the ability to multi-task
  • Advanced problem-solving skills

**What We Offer**

At Allstate, we offer a competitive compensation package, including a salary range of $0 - $1,200,000 per day, based on experience and qualifications. We also offer a flexible work environment that embraces connection and belonging, and a culture that encourages you to challenge the status quo and impact the future for the greater good.



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