Enterprise Customer Support Specialist

hace 4 semanas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Summary

This role is responsible for delivering exceptional customer experiences and resolving a variety of moderately complex customer issues in a timely and satisfactory manner. The Customer Support Representative collaborates with cross-functional teams to facilitate efficient issue resolution, process improvements, and a seamless customer experience.

Key Responsibilities

  • Handles and resolves customer issues ensuring timely and satisfactory solutions.
  • Maintains clear, proactive, and timely communication with customers regarding order and delivery status.
  • Maintains detailed records of customer interactions, support activities, and issue resolution.
  • Supports in developing strategies to enhance customer retention, loyalty, and satisfaction.
  • Collaborates effectively with cross-functional teams to facilitate efficient issue resolution and process improvements.

Requirements

  • Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline.
  • Typically has 2-4 years of work experience in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.
  • Fluent English and strong communication skills written and verbal.
  • Complex problem-solving, decision-making, emotional intelligence, resilience, and proactiveness.


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