Enterprise Customer Support Specialist
hace 4 semanas
This role is responsible for delivering exceptional customer experiences and resolving a variety of moderately complex customer issues in a timely and satisfactory manner. The Customer Support Representative collaborates with cross-functional teams to facilitate efficient issue resolution, process improvements, and a seamless customer experience.
Key Responsibilities
- Handles and resolves customer issues ensuring timely and satisfactory solutions.
- Maintains clear, proactive, and timely communication with customers regarding order and delivery status.
- Maintains detailed records of customer interactions, support activities, and issue resolution.
- Supports in developing strategies to enhance customer retention, loyalty, and satisfaction.
- Collaborates effectively with cross-functional teams to facilitate efficient issue resolution and process improvements.
Requirements
- Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline.
- Typically has 2-4 years of work experience in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.
- Fluent English and strong communication skills written and verbal.
- Complex problem-solving, decision-making, emotional intelligence, resilience, and proactiveness.
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