ITIL/ITSM Process Improvement Specialist

hace 2 semanas

Ciudad de México, Ciudad de México Zebra Technologies Corp A tiempo completo
Job Summary:

We are seeking a highly skilled ITIL/ITSM Process Improvement Specialist to join our team at Zebra Technologies Corp. As a key member of our organization, you will be responsible for designing, implementing, and optimizing IT service management processes to ensure alignment with business objectives and improved service delivery.

Key Responsibilities:
  • Plan, perform, and implement process improvement initiatives, such as Lean or Six Sigma, to enhance process effectiveness and efficiency.
  • Conduct root cause analysis of process failures and capture current challenges, desired outcomes, and recommendations.
  • Document agreements and own drafting and revision of new/updated business processes.
  • Measure and report on the success of new/revised processes, including presentations to mid-to-senior-level audiences.
  • Provide consultation on the use of re-engineering techniques to improve process performance and product/service quality.
  • Perform cost and benefit analyses.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in IT service management, consulting, or a similar role, with demonstrated expertise in implementing ITSM frameworks and processes.
  • Knowledge of ITIL framework and familiarity with Agile methodologies.
  • Strong analytical and problem-solving capabilities, with the ability to assess complex situations and provide actionable recommendations.
  • Excellent verbal and written communication skills, with the ability to convey complex concepts in a clear and concise manner to technical and non-technical stakeholders.
  • Strong interpersonal and relationship-building skills, with the ability to work collaboratively in a team-oriented environment.

Preferred Qualifications:
  • ITIL Foundation Certification.
  • ITIL Practitioner Certification (ideally).
  • PMP (ideally).
  • Knowledge of emerging trends in ITSM, such as DevOps integration or automation.
  • Knowledge in Salesforce and Jira.
  • Additional IT certifications (e.g., Agile, Six Sigma) are a plus.

About Zebra Technologies Corp:

Zebra Technologies Corp is a community of innovators who come together to create new ways of working to make everyday life better. We are united by curiosity and care, and we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges. As a member of our team, you will have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimagining the future – for our people, our customers, and the world. Let's create tomorrow together.

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