Technical Support Specialist

hace 2 semanas

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

Overview of the Position

In this role as a Technical Support Specialist, you will be responsible for: Ensuring dependable infrastructure and application functionality that aligns with business needs across the application suite. Collaborating with software development teams to prepare for the operational launch of new applications and features. Engaging with stakeholders, including business units, product managers, and project leaders, to outline strategic plans for applications and processes. Promoting ongoing service enhancements and innovation in efficiency, software quality, and dependability, while striving to meet or surpass service level agreements (SLAs). A comprehensive understanding of ITIL methodologies related to incident resolution, problem-solving, application lifecycle management, and operational health oversight. Monitoring and evaluating key operational and technical performance indicators for the business. Clearly communicating intricate issues, concepts, and solutions to diverse audiences. Participating in significant projects such as extensive upgrades. Collaborating with security, data center, and service governance teams to ensure adherence to internal and external standards, expectations, and certifications. Keeping documentation, processes, and procedures current and relevant. Engaging in a culture of continuous learning and demonstrating curiosity about emerging technologies.

Your Profile
You would be an ideal candidate for the Technical Support Specialist position if you possess:

Experience in supporting applications developed on contemporary application frameworks and cloud platforms, including .NET, Postgres, Oracle, SQL Server, JavaScript frameworks and libraries, HTML/CSS/JS, TypeScript, jQuery, Docker, AWS/Azure. 2 to 3 years of experience in a Technical Support role. A track record of monitoring and evaluating key operational and technical performance indicators.

Benefits of Joining Us

By becoming part of our diverse culture of exceptional talent, you will benefit from:

Flexible Work Environment: We have embraced a hybrid working model (2-3 days a week in the office based on the role) that ensures a seamless experience, both digitally and physically connected. Wellbeing Initiatives: Comprehensive benefits packages; flexible options to support work-life balance: flexible vacation, two company-wide Mental Health Days Off; the ability to work from different locations for up to 8 weeks annually, with 4 of those weeks being international; Headspace app subscription; retirement plans, and employee incentive programs; resources for mental, physical, and financial wellness. Inclusive Culture: A globally recognized reputation for equality, diversity, and inclusion, along with flexibility and work-life balance. Learning & Development Opportunities: Access to LinkedIn Learning; internal Talent Marketplace with opportunities for cross-company projects; networking through Ten Thousand Coffees Thomson Reuters café. Social Responsibility: Participation in ten employee-driven Business Resource Groups; two paid volunteer days each year; initiatives focused on Environmental, Social, and Governance (ESG) for local and global impact. Meaningful Work: We take pride in being one of the few companies that assists its clients in pursuing justice, truth, and transparency. Together with the professionals and institutions we serve, we uphold the rule of law, facilitate commerce, identify wrongdoing, report facts, and provide trusted, unbiased information globally.

Are you interested in being part of a team that is transforming the way knowledge professionals operate? Join us at Thomson Reuters, where we have been committed to this mission for nearly 160 years. Our leading-edge products and services include specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals, combined with the world's most comprehensive news services – Reuters. We empower these professionals to excel in their roles, allowing them to focus on what truly matters: advising, advocating, negotiating, governing, and informing.

We are driven by the talents of 26,000 employees across over 70 countries, where everyone has the opportunity to contribute and grow in flexible work environments that celebrate diversity and inclusion. In a time when objectivity, accuracy, fairness, and transparency are challenged, we view it as our responsibility to champion these values.

Commitment to Accessibility

As a global organization, we depend on a diverse range of cultures and perspectives to achieve our objectives. To ensure we can fulfill this mission, we seek talented and qualified individuals in all our operations worldwide, regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer committed to providing a drug-free workplace.

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