Cloud Operations Expert

hace 23 horas


San Pedro Garza García, Nuevo León, México Sap A tiempo completo
About the Role

We are seeking a highly skilled Cloud Operations Expert to join our SAP Enterprise Cloud Services team. As an Enhanced Operations Specialist, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.

Key Responsibilities
  • Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs and SLAs.
  • Provide expert support for all Linux OS/Windows and Infra customer issues.
  • Participate in major incident handling, troubleshooting service request failures, downtime extensions, and long-running ongoing incidents for a customer.
  • Quick responses during escalations, taking proactive steps to avoid escalations, identifying and driving initiatives to improve operation and stability.
  • Root Cause Analysis for Service requests failures/outages, performance issues.
  • Analyze root causes of failures in achieving the KPIs and define a corrective action plan.
  • Coordinate and orchestrate the work between various teams with strong collaboration.
  • Bring in Continuous Improvement Initiatives to address customer pain points.
  • Streamline standard operating procedures by focusing on automation enhancements.
  • Proactive Operation services for the customer.
Requirements
  • Strong experience in the administration of our cloud platform based on Linux operating systems in Azure, AWS, and Google Cloud.
  • Practical experience with OS operation, upgrades, and security patching.
  • Networking experience with TCP/IP, IP routing, NAT, firewalls.
  • Experience with network services like DNS and LDAP.
  • Good understanding of IT security, OS hardening.
  • Experience in script programming (e.g., Shell, Perl, Python, Go) and with server automation tools (e.g., Ansible, CHEF).
  • Experience with server operations in large environments and in public clouds.
  • Experience in Problem Management, Root cause analysis methodologies.
  • Education and Qualifications: 8+ years of related professional experience. Bachelor's degree or higher in Computer Science, Engineering, Information Technologies Management.


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