Cloud Operations Expert
hace 23 horas
We are seeking a highly skilled Cloud Operations Expert to join our SAP Enterprise Cloud Services team. As an Enhanced Operations Specialist, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.
Key Responsibilities- Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs and SLAs.
- Provide expert support for all Linux OS/Windows and Infra customer issues.
- Participate in major incident handling, troubleshooting service request failures, downtime extensions, and long-running ongoing incidents for a customer.
- Quick responses during escalations, taking proactive steps to avoid escalations, identifying and driving initiatives to improve operation and stability.
- Root Cause Analysis for Service requests failures/outages, performance issues.
- Analyze root causes of failures in achieving the KPIs and define a corrective action plan.
- Coordinate and orchestrate the work between various teams with strong collaboration.
- Bring in Continuous Improvement Initiatives to address customer pain points.
- Streamline standard operating procedures by focusing on automation enhancements.
- Proactive Operation services for the customer.
- Strong experience in the administration of our cloud platform based on Linux operating systems in Azure, AWS, and Google Cloud.
- Practical experience with OS operation, upgrades, and security patching.
- Networking experience with TCP/IP, IP routing, NAT, firewalls.
- Experience with network services like DNS and LDAP.
- Good understanding of IT security, OS hardening.
- Experience in script programming (e.g., Shell, Perl, Python, Go) and with server automation tools (e.g., Ansible, CHEF).
- Experience with server operations in large environments and in public clouds.
- Experience in Problem Management, Root cause analysis methodologies.
- Education and Qualifications: 8+ years of related professional experience. Bachelor's degree or higher in Computer Science, Engineering, Information Technologies Management.
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