HR Service Representative Associate for Innovative Company
hace 24 horas
Company Overview
Qualcomm is a leading technology company that has unlocked the potential of 5G, transforming industries and creating new possibilities. As an HR Shared Services Representative Associate, you will be part of our Invention Age team, working on innovative solutions to support employees and managers across the globe.
Job Description:
We are seeking a highly motivated and customer-focused individual to join our HR Hub in Mexico. As an HR Shared Services Representative Associate, you will provide top-notch customer service to employees, managers, and HR teams, responding to inquiries and resolving issues related to HR policies, benefits programs, and human capital tools.
Key Responsibilities:
- Provide quality customer service through phone calls, chats, and online case submissions
- Search and provide accurate information from HR web portals and knowledge bases
- Document case notes and follow standard procedures
- Use FAQs, scripts, and knowledge to assist employees with inquiries
- Assist customers with HR self-service tools and industry-leading human capital management tools
- Participate in continuous improvement initiatives
Requirements:
- 0-2 years of customer service experience, preferably in a call center environment
- College degree in Human Resources, Communications, or Business (or related field)
- Fluent in English
- Ability to remain focused, professional, and discreet when handling sensitive information
Estimated Salary: $45,000 - $60,000 per year, depending on location and experience. Qualcomm offers a competitive compensation package, including bonuses, stock options, and comprehensive benefits. Our employees enjoy a dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the technology industry.
Benefits:
- Comprehensive health insurance
- Dental and vision coverage
- 401(k) retirement plan
- Stock options and bonuses
- Flexible work arrangements
Other Opportunities:
- Professional development and training programs
- Mentorship and coaching
- Employee recognition and reward programs
At Qualcomm, we value diversity, equity, and inclusion. We strive to create a workplace where everyone feels welcome and can contribute their best. If you are passionate about delivering exceptional customer service and supporting employees in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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