Employee Experience Ambassador
hace 1 mes
We're a global leader in entertainment, bringing iconic content and beloved brands to life. Behind our vast portfolio is a team of storytellers, creators, and dreamers who bring characters to life, explore new ideas, and push boundaries.
At Warner Bros. Careers, we offer career-defining opportunities, thoughtfully curated benefits, and the tools to grow into your best self. We celebrate individuality and support our employees every step of the way.
Your New RoleThis position is based in Mexico City and will be a key player in supporting and addressing employee requests related to P&C Services. You'll execute standardized processes, including onboarding and offboarding, benefits management, mobility, operations, and compliance in Mexico.
We're looking for someone highly independent and proactive, who can identify and implement positive change and improvements to scale a great employee experience aligned with our culture.
Your Key Responsibilities- Respond to employee inquiries in a timely manner
- Perform HR transactions in Workday
- Assist with reorganizations, including position management
- Prepare payroll information
- Onboard and offboard employees
- Execute repeatable processes
- Oversee benefits and respond to benefits issues
- Track probation periods
- Assist with reporting and audit
- Provide employment verification
- Proactively identify potential issues and escalate unresolved matters to relevant teams and leaders
To succeed in this role, you'll need:
- At least 3-5 years of experience in general Human Resources or People and Culture services and administration in a dynamic environment
- Local speaker with a fully professional level of English (and at least one more language from the region)
- Proven knowledge of international employment, payroll, global mobility practices, social security, and labor laws in Mexico (and Latin America a plus)
- Demonstrated effectiveness working with contact center technology and Human Resources Information Systems (HRIS) - Workday, ServiceNow knowledge preferred
- Advanced skills in Microsoft Office (and O365, SharePoint)
- Ability to manage, influence, partner, negotiate, and effectively communicate through verbal and written methods
- Adaptive and flexible to new ideas and change
- Ability to effectively manage sensitive and confidential issues and difficult customers
- Passion for customer experience
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