Amazon Employee Relations Investigator for Mexico, Colombia and Costa Rica
hace 2 semanas
About the Role
We are seeking a highly skilled Employee Relations Investigator to join our International Markets Central Investigation team in Mexico, Colombia, and Costa Rica.
Job Overview
The central objective of this role is to thoroughly and expeditiously investigate all associate concerns in a fair, unbiased, and consistent manner.
Key Responsibilities
- Investigate highly sensitive HR and Employee Relations issues, including complainant, witness, and subject interviews; data analysis from internal systems; case adjudication; proposing remedial action based on investigation findings; production of completed investigation documentation
- Independently manage assigned casework, bringing investigations to closure rapidly and definitively
- Design, collect, and analyze multiple levels of employee and stakeholder feedback
- Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
- Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
- Partner to engage in continuous improvement of communication vehicles and practices
- Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Ops employees
- Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
- This role also requires, at times, to conduct interviews for associates working night shifts.
Requirements
- Bachelor's degree or 3+ years of Amazon experience
- 3+ years of experience in Human Resources and/or Employee Relations
- 3+ years of experience conducting investigative fieldwork, including complainant, witness, and subject employee interviews, data analysis, and documentation
- Experience maintaining strict confidentiality
- Advanced English proficiency (C1 level or higher)
Benefits
Amazon offers a competitive salary range of $80,000 - $120,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) plan, and paid time off.
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