Helpdesk Associate

hace 2 días


Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Helpdesk Associate to join our team at Ntt Data Services. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to senior support teams.

Key Responsibilities

  • Provide technical support to clients via phone, email, or chat
  • Troubleshoot hardware and software issues using diagnostic techniques
  • Document troubleshooting steps and customer incidents
  • Escalate complex problems to senior support teams
  • Apply diagnostic techniques to identify problems and recommend solutions

Requirements

  • High school diploma or equivalent required
  • C2 English level pronunciation required
  • 6 months of experience in customer service and/or technical support required
  • Basic troubleshooting process knowledge required

What We Offer

  • Grocery tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% vacation bonus
  • 5 personal days per year
  • Medical insurance (you and your family)
  • Life insurance
  • Opportunity to grow in the company

Work Environment

  • Work location: In person
  • Availability to work 45 hours per week
  • Interest in working on night shifts

Salary

$18,500.00 per month


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