Helpdesk Associate
hace 2 días
Job Summary
We are seeking a highly skilled and experienced Helpdesk Associate to join our team at Ntt Data Services. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to senior support teams.
Key Responsibilities
- Provide technical support to clients via phone, email, or chat
- Troubleshoot hardware and software issues using diagnostic techniques
- Document troubleshooting steps and customer incidents
- Escalate complex problems to senior support teams
- Apply diagnostic techniques to identify problems and recommend solutions
Requirements
- High school diploma or equivalent required
- C2 English level pronunciation required
- 6 months of experience in customer service and/or technical support required
- Basic troubleshooting process knowledge required
What We Offer
- Grocery tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% vacation bonus
- 5 personal days per year
- Medical insurance (you and your family)
- Life insurance
- Opportunity to grow in the company
Work Environment
- Work location: In person
- Availability to work 45 hours per week
- Interest in working on night shifts
Salary
$18,500.00 per month
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