Program Manager, Value Added Services Expert

hace 1 semana


Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

Job Summary

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking an exceptional Program Manager to join our team in Mexico City. As a Program Manager, you will be responsible for defining and building value-added products and services capabilities for Delivery Service Partners (DSPs) to set them up for success and rapid growth.

Key Responsibilities

  • Create and drive value-added services concepts on the basis of customer and market requirements to exceed industry standards in Mexico.
  • Develop strong, value-add partnerships by managing 3rd party companies and driving end-to-end delivery.
  • Work with in-country teams to create development plans for new product or service development, and execute project plans for the launch of new features, incorporating promotion strategies.
  • Support worldwide program teams to implement the local value-added services strategy and ensure services are provided in the right quality.
  • Manage pilot projects to test new services and roll out services across the country to continuously improve our service offering.
  • Act as the product owner for assigned categories, possessing a complete understanding of internal and external variables that impact the product, including forecasting, monitoring, and driving changes to achieve business objectives.
  • Have a thorough understanding of the product category, seasonality, and continually monitor customer feedback and vendor development.
  • Be the main Point of Contact (POC) in case of escalations and manage vendor relationships on an ongoing basis.
  • Coordinate consolidated order execution and administration.

Requirements

  • 3+ years of experience in program or project management, with a focus on process improvements and stakeholder management.
  • Experience in driving end-to-end delivery, communicating results to senior leadership, and building processes, project management, and schedules.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.

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