Customer Focused Team Manager 3
hace 2 semanas
We are seeking a highly experienced and skilled Senior Operations Manager to lead our Customer Focused team within a manufacturing site. As a key member of our Operations leadership team, you will be responsible for executing the customer's business within the site, within cost budgets, and for identifying and driving improvements in performance, customer satisfaction/loyalty, and overall financial performance.
Key Responsibilities- Lead a significant Customer Focused team within a site, with overall business responsibility for the execution of the business of a customer or group of customers.
- Direct reports will include program management and some if not all of Supply Chain Management (planning and purchasing), Engineering, Quality, and Manufacturing Operations.
- Manage functions not reporting directly in a matrix management structure.
- Ensure the Customer Focused team generates value for the customer from their business with Celestica and seeks to develop customer loyalty.
- Lead the creation and implementation of action plans comprehensively to resolve customer issues.
- Drive continuous improvement in Customer Focused activities using lean and 6-sigma methodologies.
- Plan, manage, and control Customer Focused performance by establishing overall direction and priorities.
- Lead identification of new services to customers.
- Establish policies and guidelines and evaluate results.
- Allocate appropriate resources, tools, equipment, and support to meet customer requirements within the Customer Focused team.
- Monitor performance of business execution using metrics such as MOR and other appropriate metrics.
- Report on performance to the customer, site management, and (where required) GCU Leadership.
- Lead the creation and implementation of action plans to correct out of target conditions.
- Accountable for financial performance of the business, ensuring that all financial metrics (Pricing, service billing, ROIC A/R, etc.) are managed within contract and quotation requirements.
- Recommend and manage the Customer Focused budget and financial forecast, working with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
- Select employees, assign objectives, review performance, and approve employee compensation.
- Coach for improved performance, approve disciplinary actions, and reassign personnel as necessary to optimize Customer Focused performance.
- Accountable for employee satisfaction improvement within the Customer Focused team.
- Participate in and often lead cross-functional process improvement groups.
- Support Corporate or Site-wide initiatives.
- Independently represent the company to customers at a senior level.
- Act as the senior customer contact under general direction of GCU.
- In-depth knowledge of production processes and the tools and equipment used.
- In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery, and the financial performance of the unit.
- Ability to coordinate a wide variety of resources to meet production quality operational, supply chain, and financial targets using Celestica's Project Management methodology where appropriate.
- Has comprehensively developed skills in the following Celestica defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies.
- Ability to effectively communicate with a wide variety of internal and external customers.
- Ability independently and effectively to lead, manage, mentor, train, and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic manufacturing environment.
- Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
- Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Occasional overnight travel is required.
- Above demands are carried out within the local existing Health and Safety guidelines.
- Ten plus years of relevant experience.
- Bachelor's degree in a related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography.
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment, and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform, and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices to highly engineered aviation systems to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe, and Asia, we imagine, develop, and deliver a better future with our customers.
Celestica would like to thank all applicants; however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee-based recruitment services.
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