Senior Customer Focused Team Manager

hace 7 días

Ciudad Apodaca, Nuevo León, México Celestica A tiempo completo
Job Summary

Celestica is seeking a highly skilled and experienced Senior Customer Focused Team Manager to lead our Customer Focused Team within a site. This role is responsible for the execution of the business of a customer or group of customers, ensuring the team generates value for the customer from their business with CLS, and seeks to develop customer loyalty.

Key Responsibilities
  • Lead a significant Customer Focused team within a site, with overall business responsibility for the execution of the business of a customer or group of customers.
  • Direct reports will include program management and some if not all of SCM (planning and purchasing), engineering, quality and manufacturing operations.
  • Ensure the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
  • Lead the creation and implementation of action plans comprehensively to resolve customer issues.
  • Drive continuous improvement in CFT activities using lean and 6-sigma methodologies.
  • Plan, manage and control CFT performance by establishing overall direction and priorities.
  • Lead identification of new services to customer.
  • Establish policies and guidelines and evaluate results.
  • Allocate appropriate resources, tools, equipment and support to meet customer requirements within the CFT.
  • Monitor performance of business execution using MOR and other appropriate metrics.
  • Report on performance to the customer, site management and (where required) GCU Leadership.
  • Lead the creation and implementation of action plans to correct out of target conditions.
  • Accountable for financial performance of the business. Ensure that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract and quotation requirements.
  • Recommend and manage the CFT budget and financial forecast. Work with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
  • Select employees, assign objectives, review performance and approve employee compensation.
  • Coach for improved performance, approve disciplinary actions and reassign personnel as necessary to optimize CFT performance.
  • Accountable for employee satisfaction improvement within CFT.
  • Participate in and often lead cross-functional process improvement groups.
  • Support Corporate or Site-wide initiatives.
  • Independently represent company to customer at working/senior level.
  • Act as the senior customer contact under general direction of GCU.
Requirements
  • In-depth knowledge of the production processes and the tools and equipment used.
  • In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery and the financial performance of the unit.
  • Ability to coordinate a wide variety of resources to meet production quality operational, supply chain and financial targets using CLS Project Management methodology where appropriate.
  • Has comprehensively developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies.
  • Ability to effectively communicate with a wide variety of internal and external customers.
  • Ability independently and effectively to lead, manage, mentor, train and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic manufacturing environment.
Working Conditions

Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.

Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.

Occasional overnight travel is required.

Above demands are carried out within the local existing Health and Safety guidelines.

Education and Experience
  • Ten plus years of relevant experience.
  • Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
  • Educational Requirements may vary by Geography.

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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