Service Assistant
hace 1 mes
About the Role
Bruker, a leading analytical instrumentation company, is seeking a Service Assistant to support our customers in the Americas. As a key player in our team, you will actively sell service contracts, providing quotations that meet and exceed customer expectations. Your expertise in processing orders in SAP will be crucial in ensuring seamless transactions. You will also be responsible for following up with customers to close open orders, contributing to overall customer satisfaction.
Responsibilities
- Provide quotations and actively sell service contracts
- Process Orders in SAP
- Keep customer data up to date for efficient communication (SFDC)
- Follow-up with customers to close open orders
- Support the service team in Mexico and the Americas to maintain administrative routines and ensure timely responses
Requirements
- Bachelor's degree in business administration or equivalent
- Strong software experience, including Office 365, Sales Force, and SAP
- More than 2 years of experience in an administrative service, sales, and marketing support position, preferably in a high-volume, high-tech setting
- More than 2 years of experience in customer service
- Ability to work independently and in a team environment
- Motivated self-starter
- Ability to speak and write proficiently in English and Spanish
- Ability to handle multiple tasks effectively
- Excellent customer service skills with the ability to communicate clearly and effectively
- Must possess above-average organizational skills and be accurate and detail-oriented
- Ability to communicate effectively within all levels of the organization, both internal and external customers
Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Certain positions at Bruker require compliance with export control laws, and all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
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